![]() Your comments are valuable, and we will share them with the relevant departments to address and improve the areas you highlighted.We understand your disappointment with the entertainment options and the access to certain facilities. We appreciate your compliments about the kind and friendly staff.However, we apologize for any shortcomings you experienced during your stay, particularly with room maintenance and the quality of the food. We appreciate your feedback and hope to have the opportunity to make amends in the future.Thank you for bringing this to our attention, and we apologize for any inconvenience you may have faced during your stay.ĭear Michelle,Thank you for taking the time to share your feedback about your recent stay at our resort. We will address this matter with our team to ensure better communication and support for our guests.If there's anything more you would like to share or if there are specific details you would like to provide, please feel free to contact us directly. Additionally, we apologize if our staff did not provide the assistance and understanding you deserved. We will investigate the issues with the hot water system to ensure that such incidents do not occur in the future. ![]() ![]() Please accept our sincere apologies.Your feedback is valuable to us, and we take your concerns seriously. Your comfort is our priority, and we regret that we fell short of meeting your expectations in this regard. Dear Mandy,We sincerely apologize for the inconvenience you experienced with the lack of hot water during your stay at our hotel.
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